RESERVATIONS

How do I make a reservation on Sama All?

April 25, 2024

Find your table for any occasion. Discover the many ways to book and manage your reservations in the article below.

In this article:

How do I make a reservation?

On the website

  1. Visit Samaall.com and Sign in if you already have an account.
    • If this is your first-time using Sama All, Sign Up instead and follow the instructions. Signing in to a Sama All account allows you to manage your reservations and earn points.
  2. Select the service you would like to book. Restaurants, Massage & Spa or Personal Care.
  3. Search using the bar on the home page to find reservations by location, restaurant, or cuisine. Results will show establishments, along with available time slots.
  4. Click the establishments name to browse their profile page and use the Make a reservation menu to book your desired time.
  5. Follow the prompts to complete your reservation. You’ll receive a confirmation message on-screen, along with an email shortly afterward.
    • Review the What to know before you go section as you book the reservation. You may be asked to accept a establishments terms and conditions before you book.

Note:

  • Double-check that you have regular access to the phone number and email address that automatically appear when making a reservation. Update out-of-date contact information before booking the reservation.
  • You can access additional search filters like Seating Options and Price only after you search from the home page.

On the mobile app

  1. Download the Sama All app from the app store and sign in by tapping the profile icon in the top right corner.
  2. Once signed in, you’ll be given recommendations for nearby establishment. Tap the Search tab to discover more establishment.
    • You can filter by additional parameters like Price and Neighbourhoods.
  3. Select the service you would like to book. Restaurants, Massage & Spa or Personal Care.
  4. Tap a establishments name to browse their profile page. From there tap a time slot or select Find future availability to discover and book your desired time.
    • Review the What to know before you go section as you book the reservation. You may be asked to accept a restaurant’s terms and conditions before you book.

How does Sama All search work?

  1. Sama All uses over 100 factors in our organic search algorithm to pair your preferences with establishments nearby or that are most relevant to them. establishments that opt to use Sama All digital marketing products like “Promote your restaurant” may appear higher in search, be designated by a “promoted” tag but relevance remains the top factor in search results.

What are cancellation, no-show, and deposit policies?

We’re committed to providing superior quality services to our customers and establishments. To assist us in maintaining a consistently high level of service with our member establishments and patrons, customers are encouraged to cancel any reservations that they will be unable to attend.   

Above: Use the buttons to Modify or
Cancel to update your reservation.

What are cancellation, no-show, and deposit policies?

Many restaurants have additional requirements to book a reservation. These policies help ensure timely service, and they help protect a restaurant from the severe costs of a no-show reservation.

Show IMG

Above: Some reservations will ask you to provide a credit card or a deposit when you book a reservation.

All types of credit cards are accepted. If a diner is having issues making a reservation, reach out to #ask-global-support for help.

How do these policies help establishments?

establishments plan their day-to-day business around the reservations they have booked.

You can help support them by showing up for reservations and giving as much notice as possible if you do need to cancel.

Some establishments may ask for a deposit so they can best plan ahead for your reservation, especially if it’s a holiday or your party is large. Your willingness to pay these can help ensure your favourite establishment stay in business.

Cancellation and no-show policies

Establishments may ask that you provide a credit card number to secure your reservation. If the reservation is modified outside of the time window set in the cancellation policy, the establishment may use the credit card details to charge a fee. 

The establishments cancellation policy is outlined when you book a reservation. These details are also in the reservation confirmation email or in-app message.

Note: Only establishments can issue refunds for these charges.  

Deposit policies.

Establishments may charge a deposit to secure a reservation. The deposit is paid with a credit card when the reservation is booked. This deposit amount will either be applied to the final bill or refunded.

Note: If a establishment messages you about a past or upcoming reservation, you will receive an app notification, an email, and potentially an SMS message with a link to view and reply to it. 

How do I modify or cancel a reservation?

You can quickly cancel or change your reservation from your confirmation email or your Sama All account. Learn more: How do I modify a reservation?

Why didn’t I receive an email confirmation for my reservation?

The email message you receive after booking a reservation is a powerful tool. It’s the confirmation that you secured the correct reservation time. There are also controls to add the reservation to your calendar, and to modify or cancel it.

If you didn’t receive this email, there are a few steps you can take.

  1. Double-check your spam folder.
  2. Navigate to your Sama All profile and verify the email address that’s attached to your account. If you no longer have access to it, you may want to change your personal information.
  3. You should also verify that your reservation is listed on your profile under Upcoming Reservations. If it’s not, the reservation may have been booked with a different Sama All account.
  4. Contact the establishments, which can definitively tell you whether they received a reservation in your name.

Why didn’t I receive an email confirmation for my reservation?

On your iPhone calendar

  1. Open the Settings app on your iPhone.
  2. Scroll through the list of apps until you find Sama All and tap it.
  3. After you have booked at least one reservation, you’ll gain the Calendars option in this menu.
  4. Activate Calendars to allow the Sama All app to add reservations to your calendars or deactivate to prevent this.

On your Android phone calendar

Once a reservation has been booked, you’ll be given an option to add your booking to your calendar by tapping the calendar icon that appears in the upper right corner of your screen.

On your Google Calendar

Google Gmail has a feature named Events from Gmail that will automatically add emailed events to your calendar. Since you will receive email confirmations for your reservations, this is an effective way to automatically add your reservations to your calendar.

Learn more about the feature at Google Support Site

Why aren’t there reservation times at the establishment I would like to visit?

This is most likely because the establishment is fully booked through your selected dates or times. The establishments may also have limited their online availability. We recommend reaching out to the establishments directly to investigate further.