Find your table for any occasion. Discover the many ways to book and manage your reservations in the article below.
How do I make a reservation?
Note:
How does Sama All search work?
What are cancellation, no-show, and deposit policies?
We’re committed to providing superior quality services to our customers and establishments. To assist us in maintaining a consistently high level of service with our member establishments and patrons, customers are encouraged to cancel any reservations that they will be unable to attend.
Many restaurants have additional requirements to book a reservation. These policies help ensure timely service, and they help protect a restaurant from the severe costs of a no-show reservation.
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Above: Some reservations will ask you to provide a credit card or a deposit when you book a reservation.
All types of credit cards are accepted. If a diner is having issues making a reservation, reach out to #ask-global-support for help.
How do these policies help establishments?
establishments plan their day-to-day business around the reservations they have booked.
You can help support them by showing up for reservations and giving as much notice as possible if you do need to cancel.
Some establishments may ask for a deposit so they can best plan ahead for your reservation, especially if it’s a holiday or your party is large. Your willingness to pay these can help ensure your favourite establishment stay in business.
Cancellation and no-show policies
Establishments may ask that you provide a credit card number to secure your reservation. If the reservation is modified outside of the time window set in the cancellation policy, the establishment may use the credit card details to charge a fee.
The establishments cancellation policy is outlined when you book a reservation. These details are also in the reservation confirmation email or in-app message.
Note: Only establishments can issue refunds for these charges.
Deposit policies.
Establishments may charge a deposit to secure a reservation. The deposit is paid with a credit card when the reservation is booked. This deposit amount will either be applied to the final bill or refunded.
Note: If a establishment messages you about a past or upcoming reservation, you will receive an app notification, an email, and potentially an SMS message with a link to view and reply to it.
How do I modify or cancel a reservation?
You can quickly cancel or change your reservation from your confirmation email or your Sama All account. Learn more: How do I modify a reservation?
Why didn’t I receive an email confirmation for my reservation?
The email message you receive after booking a reservation is a powerful tool. It’s the confirmation that you secured the correct reservation time. There are also controls to add the reservation to your calendar, and to modify or cancel it.
If you didn’t receive this email, there are a few steps you can take.
Why didn’t I receive an email confirmation for my reservation?
On your iPhone calendar
On your Android phone calendar
Once a reservation has been booked, you’ll be given an option to add your booking to your calendar by tapping the calendar icon that appears in the upper right corner of your screen.
On your Google Calendar
Google Gmail has a feature named Events from Gmail that will automatically add emailed events to your calendar. Since you will receive email confirmations for your reservations, this is an effective way to automatically add your reservations to your calendar.
Learn more about the feature at Google Support Site
Why aren’t there reservation times at the establishment I would like to visit?
This is most likely because the establishment is fully booked through your selected dates or times. The establishments may also have limited their online availability. We recommend reaching out to the establishments directly to investigate further.